mjudi Privacy Policy
mjudi takes the protection of every player's personal information seriously. This policy explains how we collect, store, use and protect your data in line with international best practices.
Our Commitment
mjudi's Six Data Protection Principles
Every aspect of how we handle your data at mjudi is guided by these principles.
High-Grade Data Security
All personal and financial information you provide to mjudi is protected using 256-bit SSL encryption. Data transmitted between your device and our servers cannot be accessed by unauthorised third parties.
Minimal Data Collection
mjudi only collects information that is genuinely needed for specific purposes — account registration, identity verification, payment processing and customer support. No excess data is collected without a clear requirement.
No Selling of Data to Third Parties
Your personal information will not be sold, rented or shared with any third party for commercial marketing purposes. Data sharing only occurs in circumstances clearly stated in this policy.
Full Transparency
mjudi is committed to being open about how your data is used. You have the right to know what information we hold, for what purpose and for how long.
Control in Your Hands
You have the right to access, correct, transfer or request deletion of your personal data at any time. Your requests will be handled by our team through existing support channels.
Licensing Compliance
As a platform operating under an international licence, mjudi is subject to customer identification (KYC) and anti-money laundering (AML) requirements set by the relevant authorities.
Section 1
Information We Collect
When you register an account, use our services or interact with the mjudi platform, there are several categories of information we collect to ensure a safe and smooth user experience.
Important Note
All information collection is carried out on the basis of your consent given during the registration process, or based on legal obligations that mjudi is required to comply with.
Identity Information
Full name, MyKad or passport number, date of birth, nationality and current residential address. This information is required for the identity verification (KYC) process and to ensure that only individuals aged 21 and above are permitted to use the platform.
Contact Information
An active email address and mobile phone number. This information is used for account verification, transaction notifications, customer support communication and sending important service updates.
Financial Information
Details relating to the payment methods you use such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency. We do not store card numbers directly — all transactions are processed through recognised third-party payment providers.
Activity and Game Data
Login records, betting history, account balance, deposit and withdrawal records and game activity. This data is used for account management, internal analytics and compliance with licensing requirements.
Technical and Device Data
IP address, web browser type, operating system, device information and cookie data. This data is used for account security, fraud detection and improving the user experience.
Section 2
How We Use Your Information
Every use of personal data at mjudi has a clear and lawful purpose. We do not use your information for purposes other than those stated here without first obtaining your consent.
Fraud Prevention
mjudi's automated monitoring system analyses activity patterns to detect fraud attempts, money laundering and unauthorised access. This protects your account and funds.
Account and Service Management
- Creating and managing your mjudi account
- Processing deposits and withdrawals in Ringgit Malaysia (RM)
- Providing access to all games and platform services
- Sending transaction notifications and account updates
Legal and Regulatory Compliance
- Meeting identity verification (KYC) requirements set by the licensing body
- Carrying out anti-money laundering (AML) checks
- Maintaining records for audit and compliance purposes
- Complying with court orders or lawful disclosure requirements
Platform Improvement and Communication
- Analysing usage patterns to improve platform functionality and interface
- Providing accurate and effective 24/7 customer support
- Sending promotional information about bonus offers — with your consent
- Conducting internal research to improve service quality
Section 3
Your Rights as a mjudi User
You have full control over your personal data. Below are the rights you hold and how to exercise them.
Right of Access
You can request a copy of all personal information we hold relating to your account at any time.
Right of Rectification
If any information we hold is inaccurate or out of date, you have the right to request that we correct it promptly.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to record retention obligations set by law.
Right to Data Portability
You may request that your personal data be provided in a machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your data for direct marketing purposes or other purposes that are not legally required.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is being resolved.
Right to Withdraw Consent
Where data processing relies on your consent, you may withdraw that consent at any time without prejudice.
How to Submit a Request
Contact the mjudi customer support team via live chat or email, available 24/7. Requests will be processed within a reasonable timeframe.
Section 4
Data Sharing and Third Parties
mjudi does not sell or rent your personal data to anyone. However, there are certain situations where sharing data with trusted third parties is necessary to operate this platform.
Payment Service Providers
To process deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency, minimum transaction information must be shared with the relevant payment providers.
Game Software Providers
The minimum information required to operate games is shared with tested and verified software providers. All such providers are bound by strict data protection agreements.
Legal Requirements
mjudi may be required to disclose personal information if directed by a court, regulatory body or lawful authority. In such situations, we will comply with valid orders while protecting user rights to the extent permitted.
Section 5
Data Retention Period
mjudi does not retain personal data longer than necessary. Retention periods are determined by the purpose of collection and applicable legal requirements.
Active Account Data
While your account is active, we retain all data required to operate the service. You may close your account at any time through the customer support team.
Data After Account Closure
After an account is closed, certain information such as transaction records and identity verification data will be retained for a period set by legal requirements for compliance, audit and fraud prevention purposes.
Technical Data and Logs
Technical data such as server logs and session records are generally retained for a shorter period, unless a security or investigation requirement calls for longer retention.
Section 6
Cookie Policy
The mjudi platform uses cookies and similar tracking technologies to deliver a better user experience, improve security and understand platform usage patterns.
Cookie Controls
You can manage cookie settings through your web browser. Please note that blocking certain types of cookies may affect the functionality of the mjudi platform.
Functional Cookies
Required for basic platform operations — login verification, game sessions and language settings. These cookies cannot be disabled without affecting platform functionality.
Security Cookies
Helps detect suspicious activity, prevent unauthorised access and protect your account from cybersecurity threats.
Analytics Cookies
Collects non-identifiable usage data to help us understand how players interact with the platform and improve the user experience.
Preference Cookies
Saves your personal preferences such as display theme and notification settings so you do not have to reset them every time you log in.
Frequently Asked Questions
Questions About Privacy
Answers to the most commonly asked questions about the mjudi Privacy Policy.
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